Rate table increases for the North Fort Bend Water Authority (NFBWA) pass-through rate were scheduled to take effect this billing cycle (as noted on the billing insert). Unfortunately, however, water bills dated 2/5/18 for the Cross Creek Ranch area DO NOT INCLUDE the updated NFBWA Fee.
The City is working diligently to correct this error, and bills are being manually reviewed and updated to ensure accuracy. Corrected bills are being redistributed as they are prepared. We apologize for the inconvenience this may cause, and thank you for your patience as we work to ensure accuracy.
We ask that customers please disregard the total amounts due on bills dated 2/5/18, as this will be updated on the new bills being prepared. We anticipate a quick turnaround on the distribution of revised bills, and consequently, payments for the billing cycle will still be due on the date noted on the 2/5/18 bills.
Should you have any questions, please contact Customer Service at (281) 346-8830. Thank you again for your patience in this matter.